At Claire Mends, we are committed to delivering your DIY crafting products efficiently and securely. Please review our shipping policy for details on processing, delivery times, and related information.
1. Order Processing
- Orders are processed within 1-2 business days after confirmation.
- Processing time does not include weekends or public holidays.
- Once your order is ready, it will be handed over to our delivery partners.
2. Delivery Time
- Standard Delivery: 3-7 business days (depending on location).
- Delivery times may vary based on factors such as location, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout.
- We may offer free shipping on select orders, promotions, or bulk purchases.
4. Delivery Process
- We use reliable delivery partners to ensure your order reaches you safely.
- Customers must be available to receive the package upon delivery.
- Cash on Delivery (COD) is the only payment method available—customers must have the exact amount ready upon delivery.
5. Undelivered or Missed Deliveries
- If a delivery attempt is unsuccessful, the courier may try again or contact you for rescheduling.
- Failure to receive the package may result in order cancellation.
6. Tracking Your Order
- Tracking details (if available) will be shared via email or SMS once the order is shipped.
7. Lost or Damaged Shipments
- If your package is lost or arrives damaged, please contact us within 48 hours at [email protected] with your order details and photos of any damage.
8. Contact Us
For any shipping-related inquiries, please reach out to us at [email protected].