At Claire Mends, we strive to provide high-quality DIY crafting products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only for damaged or defective items under the following conditions:
- You must notify us within 7 days of receiving your order.
- The item must be unused and in its original packaging.
- Proof of purchase and clear photos of the damage/defect must be provided.
2. Return Process
To request a return:
- Email us at [email protected] with your order details, reason for return, and photos of the item.
- Once your request is approved, we will provide return instructions.
- You must return the item within 14 days of receiving approval.
3. Refund Policy
- If a return is approved, we will offer either:
- A replacement of the same item (if available), or
- A refund in case a replacement is not possible.
- Refunds will be processed within 7 business days after receiving the returned item.
4. Non-Returnable Items
We do not accept returns for:
- Items that have been used, altered, or damaged after delivery.
- Products returned without prior approval.
- Orders that were refused or not collected upon delivery.
5. Contact Us
For any return or refund inquiries, please contact us at [email protected] with your order details.